Cancellation and Refund Policy
Last updated: 16 October 2026
In short
- If you cancel or cannot come, we cannot refund your seat or move it to another date.
- You can give your seat to someone else for free, at any time. Just contact us.
- If we cancel the workshop or change its date, you get a full refund.
- If you were charged twice, or money left your account but no seat was confirmed, you get that money back.
1. Why we do not refund seats
The Quantum Leap runs on one date, Saturday 31 October 2026, with only 50 seats. When you book, we hold a seat for you, order your breakfast and lunch, and arrange the venue. Once seats are full, we turn other people away.
So if you cancel, do not come, or change your mind, we cannot refund your seat or move it to another date. You see this rule, and agree to it, before you pay.
2. Give your seat to someone else
If you cannot come, you can give your seat to someone else for free. Just contact us.
- Send us your registration code and the new person’s name, mobile number and email address, by email to selfdiscovery2011@gmail.com or on WhatsApp.
- You can do this at any time, including on the day of the workshop.
- We confirm the change and send the new person their own confirmation.
- The GST invoice stays in the name of the person who paid.
3. When we refund in full
You get back the whole amount you paid, with no deductions, if:
- we cancel the workshop;
- we change the date of the workshop and you do not want to attend on the new date;
- you were charged more than once for the same seat; or
- money left your account but no seat was confirmed (for example, because the seats had already filled up).
4. How and when you get your money back
- We start the refund within 3 working days of cancelling or changing the date, or of finding the extra or failed payment.
- The money goes back to the same card, bank account or UPI ID you paid from.
- Your bank usually shows the refund within 5 to 7 working days after we start it.
- If a UPI payment failed but your account was debited, your bank is also required by RBI rules to reverse it automatically, usually within 5 days.
To ask about a refund, email selfdiscovery2011@gmail.com with your registration code (if you have one) and your Razorpay payment ID.
5. When no refund is given
- You cancel, do not attend, arrive late or leave early.
- You are refused entry or asked to leave for the reasons in our Terms (for example, disruptive or abusive behaviour).
6. Questions or complaints
Grievance Officer: Nilesh Mataria, Proprietor
Email: selfdiscovery2011@gmail.com · Phone: +91 96242 76555
Address: 313, International Business Center, Dumas Road, Surat, Gujarat 395007, India
We acknowledge every complaint within 48 hours, give you a reference number (your registration code, such as QL-0001, if you have one), and resolve it within one month.